Bunny Shop Shipping & Returns Policy

Hello gorgeous fashion lover! 💖 At Bunny Shop, we want your shopping experience to be as fabulous as our trendy graphic tees, chic dresses, and stylish skirts. Below you’ll find all the details about how we ship your goodies and our hassle-free returns policy!

✨ Our Target Fashionistas ✨

Based on our collections, we cater to:

  • Trendy individuals who love statement graphic tees
  • Fashion-forward ladies who adore midi and mini dresses
  • Confident plus-size beauties with our plus-size dresses and tops
  • Skirt lovers who want to twirl in style

🚚 Shipping Information

Order Processing Time

Our busy bunnies need 1-2 business days to carefully pack your fashion treasures before shipping.

Shipping Options

We offer two hopping-good shipping methods:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping

Note: We ship worldwide except to some Asian and remote areas. International customers may be subject to customs fees which are the customer’s responsibility.

🔄 Returns & Exchanges

Not completely in love with your purchase? No worries, beautiful! We accept returns and exchanges within 15 days of receiving your order.

Return Conditions

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Final sale items (clearly marked on product pages) cannot be returned

How to Return or Exchange

Step 1: Contact Us

Email our friendly customer care bunnies at [email protected] within 15 days of receiving your package.

Use this template to make it super easy:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Bunny Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) for return/exchange: [Product Name(s) and Size(s)]
Reason for return/exchange: [Brief reason – e.g., size doesn’t fit, changed my mind, etc.]
Preferred resolution: [Refund/Exchange for (specify desired size or product)]
Thank you!
[Your Name]

Step 2: Wait for Instructions

We’ll respond within 24 hours (usually faster!) with return instructions and your RMA (Return Merchandise Authorization) number. Please include this number with your return.

Step 3: Ship Your Return

Package your item(s) securely and ship to:

Bunny Shop Returns
2867 Jehovah Drive
Mount Jackson, US 22842

Important: Use a trackable shipping method as you’re responsible for return shipping costs (except for damaged/defective items). For international returns, mark the package as “Returned Goods” to avoid additional charges.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Original shipping fees are non-refundable

Exchange Information

For exchanges:

  • We’ll ship your new item once we receive the return
  • If the exchange item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference

Special Cases

Damaged/Defective Items: Contact us immediately with photos – we’ll arrange a free return and replacement!

Final Sale Items: Some clearance or special promotion items marked “Final Sale” cannot be returned or exchanged. These will be clearly indicated on product pages.

💌 Need Help?

Our customer care bunnies hop to it faster than you can say “add to cart!” Email us at [email protected] with any questions.

With love and fashion-forward hugs,
The Bunny Shop Team 🐰💕